pb999 Privacy Policy —
Your Information Is Our Responsibility

2. What Information We Collect

pb999 collects various types of information to operate its services properly. This information is divided into two main categories:

2.1 Information You Provide

When you register with pb999 or use our services, you directly provide the following information:

• Full name and date of birth (for age verification — users must be 21 years of age or older)
• Email address and mobile number
• Payment method details (bKash, Nagad, Rocket or Upay account number)
• Password and security-related information
• National ID card or passport information for identity verification
• Any information provided when contacting our support team

2.2 Automatically Collected Information

When you use pb999, our system automatically collects certain technical information:

• IP address and device identifier information
• Browser type, version and operating system
• Logs of your activity on the website (login times, game play history, transaction records)
• Information obtained from cookies and similar tracking technologies
• Referral source and page navigation patterns

3. Why We Use Your Information

pb999 uses your information only for specific, legitimate and transparent purposes. We never use your information for unnecessary reasons.

3.1 Service Operation and Improvement

• Creating, managing and verifying your account
• Processing deposits and withdrawals (bKash, Nagad, Rocket, Upay)
• Delivering gaming services properly
• Maintaining transaction records and providing receipts
• Identifying and resolving technical issues
• Improving service quality and user experience

3.2 Security and Fraud Prevention

• Ensuring account security and preventing unauthorized access
• Detecting and investigating suspicious activity
• Complying with anti-money laundering (AML) and anti-fraud policies
• Preventing the creation of multiple accounts

3.3 Customer Service and Support

• Responding to your complaints or questions
• Providing assistance through 24/7 live chat support
• Communicating and providing updates via email
• Supporting users under the responsible gaming policy

3.4 Personalized Experience

• Displaying games or offers according to your preferences
• Advertising relevant promotions and bonuses
• Managing VIP program benefits

4. Sharing Information with Third Parties

pb999 never sells your personal information or shares it with third parties for commercial purposes. However, some information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with selected third-party partners for payment processing (bKash, Nagad, Rocket, Upay), game software providers and technical infrastructure management. These partners only have access to the information necessary to carry out their designated tasks and they operate under strict confidentiality agreements.

4.2 Legal Obligations

pb999 may be required to disclose information to authorities due to court orders, lawful requests from investigative agencies or applicable legal obligations. In such cases we will disclose only the information legally required.

4.3 Business Changes

In the event of a merger, acquisition or business restructuring, user information may be transferred to the new authority. We will notify users before such changes take place.

5. Cookies and Tracking Technologies

pb999 uses cookies and similar technologies to improve the user experience on the website and to operate services properly.

5.1 Types of Cookies

• Essential Cookies: Essential for the basic functioning of the website — login sessions, security verification
• Functionality Cookies: For remembering your preferences and settings
• Analytics Cookies: For analyzing and improving website usage
• Performance Cookies: For monitoring site speed and performance

5.2 Cookie Control

You can control cookies by changing your browser settings. However, disabling essential cookies may prevent you from using some important features of the website. Session cookies must be active to log in to pb999 and play games.

6. Information Retention and Deletion

pb999 retains your information only for as long as it is necessary or legally required.

6.1 Retention Period

• Account information: for the duration the account is active and for the legally required period after it is closed
• Transaction records: for the period required under anti-money laundering regulations
• Communication records: for a reasonable period after the related matter is fully resolved
• Technical logs: for a limited period for security monitoring purposes

6.2 After Account Closure

If you wish to close your account on pb999, please contact our support team. After account closure, we will securely delete personal information other than what is legally required to be retained. Financial transaction records may be kept to meet applicable regulatory requirements.

7. Your Rights Over Your Information

pb999 believes you should have full control over your own information. We ensure you have the following rights:

• Right of Access: You have the right to know what information we hold about you.
• Right of Rectification: If any of your information is incorrect, you may request that it be corrected.
• Right of Erasure: In certain circumstances you have the right to request that your information be deleted.
• Right to Restrict Processing: In certain circumstances you may request that the processing of your information be restricted.
• Right to Object: You have the right to object to certain types of processing.
• Right to Data Portability: You may request your information in a structured, machine-readable format.

To exercise these rights, contact our support team via live chat or by email at [email protected]. We will process your request within a reasonable time.

8. Data Security Measures

pb999 applies industry-standard security measures to protect your information. Our security framework consists of the following layers:

8.1 Technical Protection

• SSL/TLS encryption for all data transmissions
• Strong encryption of stored sensitive information
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-factor authentication feature

8.2 Operational Protection

• Minimum necessary data access policy for staff
• Regular staff training and awareness programs
• Rapid response plan for data breaches
• Security assessments of third-party partners

8.3 In the Event of a Data Breach

If a data breach occurs and poses a high risk to your rights and freedoms, we will notify you as soon as possible. The notification will include details of the nature of the breach, the potential impact and the measures we have taken.

9. International Data Transfers

As an international platform, pb999 may transfer some information to servers or service providers located in different countries. Wherever information is sent, we ensure that appropriate safeguards are in place.

For international data transfers, pb999 follows a policy of using strict contractual arrangements, technical protections and sending information only to countries or organizations with adequate data protection laws.

10. Policy Changes and Updates

pb999 may update this privacy policy from time to time. If any significant changes are made to the policy, we will inform you in the following ways:

• Displaying a clear notice on the website
• Sending a notice to your registered email address
• Showing an update notification at your next login

If you continue to use pb999 services after a change, you will be considered to have accepted the updated policy. The date of the change will be displayed at the top of this page as "Last Updated".

11. Contact Us

If you have any questions, concerns, or requests about this privacy policy or your personal information, please contact us. Our support team is always ready to assist you in Bengali.