pb999 Terms and Conditions

Introduction and Definitions

In this document, "user" or "member" refers to any person, whether registered or unregistered on pb999, who is using the platform. "Services" refers to all gaming, betting and related activities provided through the pb999.lat website.

These terms and conditions are written in Bengali and apply to users in Bangladesh. In the event of any ambiguity, the interpretation of pb999 will be considered final.

• By using the platform, you confirm your age, identity and your ability to comply with these terms.
• pb999 reserves the right to modify these terms at any time, and any changes will be communicated on the platform.
• Continued use of the platform after a change to the terms will be considered acceptance of the new terms.

User Eligibility

To open an account and use the services on pb999, you must meet the following conditions:

• You must be at least 21 years of age. Use of the platform by minors is strictly prohibited.
• You may have only one account in your own name.
• You must provide accurate and complete personal information.
• Citizens of countries where online gaming is legally prohibited may not use this service.

Registration Process

To register on pb999, you must provide your correct name, a valid email address, phone number and a strong password. Registering with false information may result in the account being cancelled and any deposited funds being forfeited.

• A maximum of one account is permitted per person, household or device.
• It is your responsibility to ensure the security of your account. Do not share your password with anyone.
• Report any unauthorised use of your account to us immediately.
• Transferring, selling or allowing a third party to use your account is strictly prohibited.

Identity Verification (KYC)

pb999 reserves the right to verify your identity as required. Before submitting a withdrawal request or for large transactions, you may be asked to submit a government-issued ID (National ID card, passport) and proof of address.

• Withdrawals may be put on hold until KYC is completed.
• Documents submitted will be stored and kept secure in accordance with pb999's privacy policy.

Deposit Rules

You can use bKash, Nagad, Rocket and Upay to deposit funds on pb999. The minimum deposit amount for any method is ৳300.

• Only deposit from your own mobile banking account — deposits via third parties are not accepted.
• Deposits are generally credited to your account instantly; if there is a delay due to a technical issue, please contact support.
• pb999 does not accept deposits via bank transfer or cryptocurrency.

Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Withdrawals are generally processed within 1 hour.

• Withdrawals can only be made to the mobile banking account from which the deposit was made.
• The specified wagering requirements must be met before withdrawing bonus or promotional funds.
• Withdrawals may be blocked if KYC verification has not been completed.
• If fraudulent activity is suspected, pb999 reserves the right to suspend a withdrawal and conduct an investigation.

Welcome Bonus

New members on pb999 will receive a 100% bonus on their first deposit, up to ৳5,000. A 25x wagering requirement must be met before this bonus can be withdrawn.

• Each user may receive the welcome bonus only once.
• If wagering is carried out using multiple accounts or with the assistance of a third party after receiving a bonus, the bonus will be cancelled.
• pb999 reserves the right to refuse or cancel any bonus for any reason.

VIP Program and Cashback

pb999's VIP program has four tiers — Bronze, Silver, Gold and Platinum. Weekly cashback is awarded based on active play:

• Bronze: up to 0.4% cashback per week
• Silver: up to 0.8% cashback per week
• Gold: up to 1.1% cashback per week
• Platinum: up to 1.5% cashback per week

It is possible to advance to a higher VIP tier through regular and active play. Specified wagering requirements may also apply to cashback.

Other Promotions

pb999 runs various special offers, reload bonuses and tournaments from time to time. Each promotion has its own terms, which are detailed on the promotions page. In addition to the general terms and conditions, promotion-specific terms must also be followed.

Fair Play Policy

All games on pb999 are conducted fairly and transparently. Fair play is ensured across all sections — slots, live casino and sports betting.

• Game outcomes are determined by impartial technology and there is no possibility of manipulation.
• If an abnormal outcome occurs due to a technical error, pb999 reserves the right to void that round and refund the bet.
• Betting decisions are entirely your own responsibility. pb999 is not responsible for the outcome of any game.
• For live games, the rules of the game provider also apply.

Betting Limits

A minimum and maximum bet limit is set for each game or market. These limits may differ by game and pb999 reserves the right to change these limits at any time.

What Is Strictly Prohibited

Any of the activities listed below are strictly prohibited on pb999 and may result in account cancellation as well as legal action:

• Creating multiple accounts to obtain bonuses or other advantages.
• Using bots, automated software or artificial intelligence to play games or place bets.
• Attempting to interfere with the game code, software or systems.
• Using the platform for money laundering or as a source of illegal funds.
• Threatening other members or behaving inappropriately toward the support team.
• Colluding or forming a group to abuse bonuses (Bonus Abuse).
• Artificially transferring balances between accounts.

Reasons for Suspension or Cancellation

pb999 reserves the right to temporarily or permanently close any account without notice for any of the following reasons:

• Violation of these terms and conditions.
• Providing false or incomplete registration information.
• Failure to verify age or identity.
• Fraudulent or suspicious financial transactions.
• At the user's own request (self-exclusion).

Self-Exclusion and Break

As part of responsible gaming, you can place your own account on a temporary break or self-exclude. You can find more detailed information on this on our Responsible Gaming page or contact our 24/7 live chat support.

Liability Statement

pb999 is committed to operating a safe and reliable platform, however pb999 bears no liability in the following cases:

• Loss in a game or bet due to internet disconnection or device issues.
• Technical errors by third-party game providers.
• Loss resulting from the user's own negligence or unauthorised use of an account.
• Service disruption caused by natural disasters, cyber attacks or any other unforeseen circumstances.

pb999 will never be liable in any single claim for an amount greater than the total deposits made by that user.

Use of Personal Information

pb999 collects, stores and processes users' personal information. This information is not sold to any third party. Full details of how information is used can be found on our Privacy Policy page.

• Collected information is used solely for service operation, security and meeting legal obligations.
• All information is kept secure using SSL encryption technology.
• Information may be disclosed to the relevant authorities in the event of a legal claim.

Policy on Changes

pb999 reserves the right to change, amend, or completely replace any part of these terms and conditions at any time.

• Users may be notified by email in the case of significant changes.
• The date of changes will be updated on this page.
• Continued use of the platform after changes will be considered acceptance of the new terms.
• If you do not agree with the new terms, please request to close your account.

Complaints & Appeals Process

If you have a complaint about any matter, please contact us first via our 24/7 live chat support or by email at [email protected]. We will try to resolve all complaints as quickly as possible.

• An initial response will be provided within 7 business days of submitting a complaint.
• In the case of disputes regarding game results, the game provider's logs and data will be considered final evidence.
• To appeal a decision made by pb999, write to [email protected] with full details.